Help us improve your Eddy’s Coffee experience

Hi, I’m Edwin from Eddy’s Coffee 😃 Five international Marketing Management students are helping me improve your experience, from choosing coffee to enjoying it at home. We’d love to hear from you.

Share your experience in our online questionnaire
Answer in your own words on Google Forms.

Book an online interview with a student
Choose a time on Calendly for a one-hour interview.

Want to know more before taking part? Read about the research below.

What do we mean by your customer journey?

Your customer journey is the series of experiences you have with Eddy’s Coffee. It starts with what you’re looking for in a coffee and how you discover us. It includes choosing beans, placing an order, receiving your coffee and getting the most out of it at home. It also includes what happens when you need coffee again.

We’re interested in how these moments connect, what you expected, what worked well and anything that could have been easier or more helpful.

What would we like to learn from you?

• Finding the right coffee. Your coffee routine, how you choose beans and whether our product information helps you decide.
• Ordering and receiving your coffee. Your experience of the webshop, checkout, delivery and the information you received along the way.
• Brewing and enjoying it at home. How the coffee fitted your expectations, your brewing method and any questions or support you needed.
• Choosing your next coffee. What you do when your coffee runs low and what matters when deciding where to buy again.

We’re paying particular attention to the period after a first order: settling in with your new coffee, finding useful brewing advice and receiving clear, relevant communication in a language you understand.

You don’t need to be a coffee expert. Positive experiences, frustrations and suggestions are all useful. If you created an account or explored the webshop but haven’t ordered, your experience of those first steps is welcome too. You only need to speak about the parts you’ve experienced.

How will your feedback help?

The students will use what they learn to recommend practical improvements to the customer experience. These could involve clearer information when choosing coffee, more useful guidance after an order or better support while you enjoy your coffee at home. We want those ideas to be grounded in real experiences, including yours.

Prefer to contact me first?

You’re welcome to reply to my invitation email or email me at info@eddyscoffee.com. I’m happy to answer questions about the research and help arrange your participation.

Thank you for helping us improve Eddy’s Coffee!

Kind regards,

Edwin 😃 van Eddy’s Coffee
06-46404684
info@eddyscoffee.com